Privacy Policy

Last updated: July 2, 2026

Synbase Steel (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://synbasesteel.com/, submit an inquiry, request a quotation, or communicate with us about steel pipe, fittings, flanges, valves, OCTG, or related sourcing services.

Information We Collect

We may collect information that you provide directly, including your name, company name, email address, phone or WhatsApp number, country or region, project details, product requirements, technical specifications, drawings, standards, quantities, destination, and any message you submit through our forms or email channels.

We may also collect basic technical information automatically, such as IP address, browser type, device information, pages viewed, referring pages, approximate location, and interactions with our website. This information helps us maintain website security, understand usage, and improve content and RFQ workflows.

How We Use Information

We use information to respond to inquiries, prepare quotations, review specifications, provide technical or sourcing support, arrange follow-up communication, improve our website, protect against spam or misuse, comply with legal obligations, and maintain business records related to procurement and customer service.

Cookies and Analytics

Our website may use cookies, analytics tools, embedded services, security tools, and similar technologies to operate the site, remember preferences, measure website performance, and understand visitor activity. You can adjust cookie settings in your browser, but some site functions may not work properly if cookies are disabled.

Sharing Information

We do not sell personal information. We may share information with service providers, logistics partners, mills, suppliers, inspection partners, or other business partners when reasonably necessary to respond to your request, prepare a quotation, support procurement, operate our website, or comply with applicable law.

International Business Communications

Because we support international industrial procurement, information you provide may be processed or accessed in countries or regions outside your own. We take reasonable measures to handle information responsibly and only for legitimate business purposes related to your inquiry or our services.

Data Retention

We retain inquiry, quotation, communication, and transaction-related information for as long as necessary to provide services, manage business records, resolve disputes, meet legal or accounting requirements, and support future follow-up on related projects.

Your Choices

You may contact us to request access, correction, or deletion of personal information where applicable. You may also ask us to stop sending non-essential communications. We may need to retain certain information where required for legal, security, or legitimate business record purposes.

Security

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no website, email, or online transmission method can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites or embedded content. We are not responsible for the privacy practices, content, or security of those third-party services.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through the inquiry form on https://synbasesteel.com/ or the contact details provided on our website.